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Automotive Quality Systems Handbook 2nd Edition by David Hoyle | PDF Free Download.
The first edition of this handbook was published in response to ISO/TS 16949:1999 just prior to the total revision of the ISO 9000 family of standards.
Three years later ISO/TS 16949 was revised to take account of the changes in ISO 9000. As ISO/TS 16949 embodies the complete text of ISO 9001,
this second edition of the Automotive Quality Systems Handbook is based on the fourth edition of the ISO 9000 Quality System Handbook which was produced to align with ISO 9001:2000. The three previous editions addressed ISO 9000:1987 and 1994.
Although the handbook required a complete rewrite, I have maintained its basic purpose, i.e. that of providing the reader with an understanding of each requirement of ISO/TS 16949 through explanation, examples, lists, tables, and diagrams.
As there are over 400 requirements in ISO/TS 16949, this has led to a book of considerable size; it was not intended as a quick read! It was and remains a source of reference. I have adhered to following the structure of the standard, adding clause numbers to the headings to make it user-friendly.
The handbook is therefore laid out so as to follow the section numbers of ISO/TS 16949:2002. In the previous edition, the approach taken was to identify a requirement and then explain its meaning followed by some examples to illustrate how it could be implemented.
In this new edition I have followed a more structured approach and for each requirement answered three basic questions:
What does it mean? Why is it important? How is it implemented? This is so that the requirements may be perceived as reflecting concepts valid outside the context of ISO/TS 16949.
I make no apologies for the layout. I have chosen to address the requirements of the standard in the sequence they are presented in the standard itself.
Although it is claimed that the standard is based on a process approach, as will become apparent the requirements are not presented as a sequence of actions in a process neither are the sections wholly representative of business processes but it depends on what one regards as a process.
The summaries at the beginning of Chapters 4–8 do attempt to link together the requirements in a cycle but they are hampered by the headings ascribed to the clauses in the standard.
At the end of each chapter, there is a section titled Summary of requirements that will act as a checklist for system developers and auditors.
However, it is not intended that the list be used by auditors during a system audit but used afterward in order to test the completeness of the system. I have included a section titled Food for thought.
This is intended to cause the reader to reflect on the previous chapter, perhaps even change perceptions but mostly confirm understanding.
ISO/TS 16949:2002 contains the full text of ISO 9001:2000 supplemented by additional automotive requirements.
In some cases the supplemental and additional automotive requirements merely clarify an existing ISO 9001 requirement, in others, they simply duplicate requirements that would be included in a contract but in other cases, they add new requirements that one could derive from existing ISO 9001 requirements, but not without some insight.
Where the additional automotive requirements merely complement, clarify or particularize an existing ISO 9001 requirement, the automotive requirement is addressed under the ISO 9001 heading, and either the ISO 9001 requirement reworded or expanded.
Where an automotive requirement is not so obviously derived from an ISO 9001 requirement or addressing it with an ISO 9001 requirement would make it difficult to find in this book, it is addressed under a new heading.
The interpretations are those of the author and should not be deemed to be those of the International Automotive Task Force, International Organization for Standardization, any National Standards Body, or any Certification Body
As stated previously this is a reference book for users of the ISO/TS 16949 and as such it contains concepts as well as details.
If you are new to the field of quality management you might start by reading Chapter 1 in order to gain an appreciation of the fundamental principles and the broader perspective of quality management.
You could skip Chapter 2 because you won’t have any preconceived ideas about the standard and move onto Chapter 3.
To obtain an overview of ISO/TS 16949, you could then read the Requirement Summaries at the start of each chapter from Chapters 4 through 8 and then seek out particular requirements of interest.
If you have experience of using QS-9000 or ISO/TS 16949 and are charged with improving your management system you might start with Chapter 2 where you will gain an insight into how the standard has been used, misused, and misunderstood.
If you then dip into Chapter 1 especially the last sections on Process management and Developing an effective quality management system, you might begin changing your perceptions so that when you begin browsing Chapters 4 through 8 which deal with the requirements you will see them within an entirely different framework.
Finally, you might use the Requirement lists at the end of Chapters 4 through 8 to help check that your system addresses all relevant requirements.
you have a problem with interpreting a particular requirement, simply go to the heading carrying the Clause number about which you are interested.
If you are auditing management systems against ISO/TS 16949 you certainly need to read Chapter 2 to gain an appreciation of the problems that have been caused by its inappropriate use.
You should then study Chapter 1 to appreciate the concepts and principles, especially the sections on quality management principles and process management.
In preparing for the audit you might consult the appropriate sections in Chapters 4 through 8 in order to gain an insight into what evidence you should be looking for when you examine the organization’s processes.
After completing the audit you might use the Requirement lists at the end of Chapters 4 through 8 to help check that you have covered all relevant requirements.
Whatever your purpose you would benefit from studying the Glossary of terms because the meaning given might well differ from that which you may have assumed the term to mean and thus it will affect your judgment.
The first three chapters provide background information with the subsequent five chapters dealing with the sections of ISO/TS 16949 that contain the requirements.
In this way, the chapter numbers of the book mirror the section headings of ISO/TS 16949. In view of the differing perceptions, when the term ISO/TS 16949 is used in this book it means the standard and not its attendant infrastructure.
Comment on any aspect of the infrastructure will be referred to it by its usual name – auditing, consulting, certification, training, or accreditation.
I have retained the direct style of writing referring to the reader as ‘you’. You may be a manager, an auditor, a consultant, an instructor, a member of staff, a student, or simply an interested reader.
You may not have the power to do what is recommended in this book but may know of someone who does whom you can influence.
There will be readers who feel I have labored topics too much but it never ceases to amaze me how many different ways a certain word, phrase, or requirement might be interpreted.
The type of organization that might seek ISO/TS 16949 certification is by no means all Tier 1 suppliers to the big vehicle makers.
As a result, the interpretations in the book are given with respect to as wide a readership as practical. I have not assumed that the only people reading the book will be from organizations supplying customer-specified products, and the interpretations also relate to organizations supplying customer selected products.
This book is written for those who want to improve the performance of their organization, and whether or not certification is a goal or indeed required, I hope it will continue to provide a source of inspiration in the years ahead.
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